Gaya APA
Haberer, J, A, B., Webb, M, L, W. (2010).
Total quality management: 50 cara agar efektif bagi anda .
Jakarta:
PT Indeks.
Gaya MLA
Haberer, Jo, Ann, B.., Webb, Mary, Lou, W..
"Total quality management: 50 cara agar efektif bagi anda".
Jakarta:
PT Indeks,
2010.
Text.