Gaya APA

George, S., Weimerskirch, A. (1994). Total quality management: strategies and techniques proven at today's most successful companies . New York: John Wiley & Sons; Inc.

Gaya MLA

George, Stephen., Weimerskirch, Arnold. "Total quality management: strategies and techniques proven at today's most successful companies". New York: John Wiley & Sons; Inc, 1994. Text.