Gaya APA

Chandra, M, S, S, K. (2005). Process analysis and improvement: tools and tecniques . New York: McGraw Hill.

Gaya MLA

Chandra, Marvin, S, Seppanen\r\nSameer, Kumar\r\nCharu. "Process analysis and improvement: tools and tecniques". New York: McGraw Hill, 2005. Text.